Refund policy

Cancellation

Orders may be cancelled before dispatch.

Once dispatched, cancellation is not possible.

Returns

Due to hygiene reasons, skincare products cannot be returned after opening or use.

Returns may only be accepted if:

  • Wrong product delivered
  • Damaged during transit
  • Manufacturing defect
  • Missing items

Claims must be made within 48 hours of delivery.

Photographs may be requested.

Refunds

Approved refunds will be processed within 5–7 business days through the original payment method.

Exchanges

Products may only be exchanged if incorrect or damaged.